Last updated: July 28, 2025
BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE “I AGREE” BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THESE TERMS AND CONDITIONS ON YOUR BEHALF.
DISPUTE RESOLUTION: UNLESS YOU TIMELY OPT OUT AS DESCRIBED BELOW, ALL DISPUTES BETWEEN YOU AND LOCK LAB LLC, OR BETWEEN YOU AND THE MEDICAL GROUPS OR PROVIDERS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WITH LIMITED EXCEPTIONS, WILL BE RESOLVED BY BINDING ARBITRATION AND NOT IN COURT; YOU AND WE WAIVE JURY TRIAL AND CLASS ACTIONS, AS FURTHER SET FORTH BELOW.
IF YOU HAVE A MEDICAL EMERGENCY, CALL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL CONDITIONS. THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN.
Lock Lab LLC (“Locklab,” “we,” “us,” or “our”) owns and operates the website at www.locklab.co and related applications (the “Platform”). Your access to and use of the Platform; any content on it (“Content”); and any products or services provided through the Platform (collectively, the “Service”) are governed by these Terms and Conditions (this “Agreement”).
The Service is intended for individuals 18+ (or the age of majority where you live, if higher). By accessing or using the Service, you accept this Agreement. We may update this Agreement at any time; changes are effective upon posting. Your continued use after posting means you accept the changes.
Locklab is not a healthcare provider. Clinical services available through the Service are delivered by independent professional entities, including US Health and Wellness, Locklab Provider Group, and other affiliated professional entities that may be formed or engaged in the future to ensure you receive care from providers licensed in your state (collectively, the “Medical Groups”). The Medical Groups employ or contract with licensed physicians, nurse practitioners, and physician assistants (collectively, “Providers”).
By signing up, you consent to receive telehealth services from any current or future Medical Group working with Locklab, and from the licensed clinicians practicing through them. All such providers are subject to the same professional, legal, and regulatory standards of care.
If a prescription is appropriate, you may fill it via a third-party pharmacy partner or a pharmacy of your choice. Our named pharmacy partner is:
Partell Pharmacy, 5835 S Eastern Ave, Ste 101, Las Vegas, NV 89119 (the “Pharmacy”).
By using the Service, you acknowledge that medical care is provided by the Medical Groups/Providers, dispensing/fulfillment is provided by the Pharmacy or your chosen pharmacy, and Locklab provides the Platform and related non-clinical services. The Medical Groups, Providers, and Pharmacy are third-party beneficiaries of this Agreement.
The Medical Groups/Providers may send you messages via the Service about your care. You are responsible for reading and responding; Locklab is not responsible for the security of third-party communication tools you use (e.g., your email/SMS app).
Locklab supports oral prescription hair-loss treatments only. We do not offer ED medications, topical treatments, or laboratory testing through the Service.
Locklab and the Medical Groups are not enrolled with Medicare, Medicaid, or other government programs for services/supplies offered via the Service. By using the Service, you agree to obtain items/services on a cash-pay basis and that no party (including you) will submit a claim to such programs for items/services provided via the Service. You are solely responsible for all charges.
Some offerings are provided on an automatically renewing subscription. Your payment method will be charged at regular intervals as shown at checkout until you cancel. First renewals or shipments may be processed slightly early (e.g., up to two (2) days) to maintain continuity (including around holidays).
Cancel anytime in your account or by contacting help@locklab.co. Cancellations take effect at the end of the current paid period. No refunds for partially used periods (we may grant case-by-case refunds at our discretion).
Prescription items: once shipped, no returns or refunds (law and patient safety).
We may change plans/prices; we’ll provide advance notice of price changes applicable to you.
To simplify the experience, you may see a single total price for subscription products fulfilled through the Pharmacy; that total includes amounts for use of the Service, the medication (collected on behalf of the Pharmacy), and, if applicable, Medical Group professional fees (collected on their behalf).
You must keep your billing info current; failed payments may pause or cancel subscriptions.
You represent that: (i) you are 18+ (or older if your state requires); (ii) you are physically located in a U.S. state where the Service is offered; and (iii) at the time of any clinical consult, you are physically located in the same state associated with your account/shipping address. State laws may limit availability and can change.
Telehealth involves electronic communications between you and a Provider in different locations. Telehealth has benefits and risks. You must review and accept our separate Telehealth Consent (the “Patient Consent”) to use clinical services. Locklab is a third-party beneficiary of the Patient Consent.
Please review Locklab’s Privacy Policy for how we collect, use, and disclose personal information. Locklab may not be a HIPAA “covered entity.” The Medical Groups/Providers may be covered entities and will provide a Notice of Privacy Practices. Information you provide that is not used solely for diagnosis/treatment or pharmacy fulfillment may not be “PHI” and will be treated under our Privacy Policy and applicable state law.
You must register for an account and keep your information accurate. Safeguard your login; you’re responsible for all activity under your account. Contact help@locklab.co promptly about any unauthorized use.
By using the Service, you consent to electronic communications (email/SMS/in-app). You can opt out of promotional emails via unsubscribe; reply STOP to opt out of SMS (operational messages may be impacted).
Locklab grants you a limited, revocable, non-transferable license to use the Service for personal use, subject to this Agreement. We and our licensors retain all rights. Do not misuse the Service (e.g., unlawful activity, reverse engineering, scraping, malware, infringing content, or interfering with others’ use).
The Service may reference or facilitate Third-Party Goods & Services (e.g., the Medical Groups/Providers, the Pharmacy). Your dealings with Third Parties are solely between you and them. Locklab is not responsible or liable for Third-Party Goods & Services. You release and indemnify Locklab, the Medical Groups/Providers, and the Pharmacy from claims arising from your interactions with Third Parties. California residents: you waive Cal. Civ. Code §1542.
We may provide the ability to communicate with a Provider and to purchase Products. You authorize us to charge your payment method and to share payment info with processors (e.g., Stripe) to complete transactions. Orders ship to your designated address if valid; risk of loss transfers to you when the carrier receives the shipment (unless otherwise required by law).
THE SERVICE, CONTENT, AND ANY THIRD-PARTY GOODS & SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LOCKLAB, THE MEDICAL GROUPS/PROVIDERS, AND THE PHARMACY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR FREE FROM SECURITY INCIDENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, LOCKLAB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES; PERSONAL/BODILY INJURY; EMOTIONAL DISTRESS; WRONGFUL DEATH; LOSS OF DATA; OR LOST PROFITS ARISING FROM OR RELATED TO THE SERVICE, THIS AGREEMENT, OR THIRD-PARTY GOODS & SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. LOCKLAB’S TOTAL LIABILITY WILL NOT EXCEED USD $1,000. ANY CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations; where prohibited, our liability will be the minimum permitted by law.
You agree to defend, indemnify, and hold harmless Lock Lab LLC, the Medical Groups, Providers, and the Pharmacy, and their affiliates/personnel, from claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, violation of law, breach of this Agreement, or infringement of third-party rights.
We may suspend or terminate your access at any time (e.g., for violations, nonpayment, or discontinuation). Sections that by their nature should survive (e.g., privacy, IP, disclaimers, limits of liability, arbitration, indemnity) survive termination.
If you believe material on the Service infringes your copyright, send a DMCA notice to our agent at help@locklab.co or by mail to Lock Lab LLC – Legal, 611 South Dupont Hwy, Dover, DE 19901 including: (i) your signature; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material and its location; (iv) your contact info; (v) a good-faith statement; and (vi) a statement under penalty of perjury that you are authorized to act. Counter-notices should be sent to the same address.
You are responsible for complying with U.S. export controls and sanctions. You represent that you are not located in an embargoed country and are not on a U.S. government denied-party list.
If you reside in New Jersey, certain limitations in these Terms may not apply to you to the extent they are unenforceable under New Jersey law, including limitations on: (i) punitive, consequential, or incidental damages; (ii) liability for loss of data; (iii) indemnification scope; and (iv) choice of law to the extent New Jersey law must apply.
General inquiries: help@locklab.co
Legal notices (including arbitration/DMCA): help@locklab.co
Mailing address (all legal notices): Lock Lab LLC – Legal, 611 South Dupont Hwy, Dover, DE 19901
Informal Resolution First. Before arbitration or small-claims, the parties must first attempt to resolve disputes through a good-faith Informal Dispute Resolution Conference (phone or video) within 45 days after one party sends written notice to the other.
Send your notice to he (subject “Informal Dispute Notice”) or mail to Lock Lab LLC – Legal, 611 South Dupont Hwy, Dover, DE 19901. Include your name, contact info, a description of the dispute, and the relief sought. You must personally sign the notice.
Arbitration. If unresolved within 30 days after the conference, either party may commence confidential binding arbitration before National Arbitration & Mediation (NAM) under NAM’s Comprehensive Dispute Resolution Rules and Procedures and, if applicable, NAM’s Supplemental Rules for Mass Arbitration Filings (the “NAM Rules”). The Federal Arbitration Act governs interpretation/enforcement of this arbitration agreement.
Venue. Arbitration will occur in Delaware or your county of residence, unless the batch process below applies or we agree otherwise.
Fees. Fees are governed by NAM’s fee schedules. Following a merits presentation and reasonable opportunity to respond, the arbitrator may impose Rule-11 style sanctions for improper claims.
Small Claims. Either party may bring an individual small-claims action instead of arbitration, within the court’s jurisdiction.
No Class Actions. All arbitrations must proceed on an individual basis. The arbitrator may award relief only as necessary to resolve the claimant’s individual claim(s). If a court (not an arbitrator) finds this paragraph unenforceable as to a claim, that claim may proceed in court; all others remain in arbitration.
Batch Arbitration (efficiency provision). If 25 or more substantially similar individual arbitrations are filed within 90 days by/with the same counsel, NAM will (i) group them in batches of up to 100; (ii) appoint one arbitrator per batch; and (iii) coordinate consolidated administration (one procedural calendar, one hearing per batch if any, and one final award per batch). A standing Administrative Arbitrator may resolve disputes about batching. This provision facilitates efficiency and does not authorize class or representative arbitration. If this batch provision is found unenforceable, only this paragraph is severed; the remainder of the arbitration agreement remains in effect.
Opt-Out. You may opt out of arbitration within 30 days of first accepting these Terms by sending a signed notice with your name, address, and the email associated with your account to help@locklab.co or by mail to Lock Lab LLC – Legal, 611 South Dupont Hwy, Dover, DE 19901 (subject “Arbitration Opt-Out”). Opting out will not affect other terms.
This Agreement is governed by the laws of the State of Delaware, without regard to conflicts of law. For any claims permitted to proceed in court (and not in arbitration), the exclusive venue and jurisdiction are the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
Nothing creates an agency, partnership, joint venture, or employment relationship. You may not assign this Agreement; Locklab may assign it (e.g., merger, sale). If any provision is unenforceable, it will be replaced with enforceable terms that most closely reflect the original intent; the remainder remains effective. Our failure to enforce a provision is not a waiver.
This Agreement (plus policies referenced here, including the Telehealth Consent and Privacy Policy) constitutes the entire agreement between you and Locklab and supersedes prior agreements regarding the Service. If these Terms conflict with posted Additional Terms for a specific feature, those Additional Terms control for that feature.
