Last updated: September 16, 2026
The 365-Day Happiness Guarantee provides a 100% full money-back refund on all subscription payments attributable to your first year of treatment if you complete 365 days of prescribed care and do not see results. To qualify for your 100% refund, patients must (i) upload clear, high-resolution baseline photos to their clinical portal within 14 days of receiving their initial medication delivery; (ii) maintain a single, uninterrupted subscription lifecycle for 365 consecutive days, completing and paying for all required first-year refills—specifically four (4) consecutive shipments for 3-month plans or three (3) consecutive shipments for 5-month plans (men’s plans only)—without pausing treatment, skipping doses, delaying auto-refills, altering shipping cadences, canceling, or reactivating; (iii) contact the Locklab clinical team for medical evaluation and protocol adjustment before modifying or discontinuing treatment due to side effects, as self-discontinuation voids eligibility; (iv) submit required progress photos to the patient portal at Days 180 and 270 within 30 days of each milestone prompt; and (v) complete a final Day 365 clinical review where a Locklab licensed provider evaluates final photos against baseline photos using standardized medical grading scales. If the provider determines that the treatment successfully stabilized the condition or halted further progression, the treatment is deemed clinically effective and the guarantee is void. Refund requests must be formally submitted between Day 365 and Day 395 following the original initial order date. Approved refunds cover 100% of subscription payments attributable to the first 365 days of treatment only. Unopened, unused, or returned medication is non-refundable. Failure to satisfy any eligibility requirement, meet photo submission deadlines, or complete the full 365-day treatment protocol will permanently void eligibility.
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