READ THIS FIRST — you'll be a fit if:
- You enjoy educating patients, answering questions, and helping them feel confident moving forward with treatment
- You replay patient conversations afterward, not out of anxiety, but to figure out what landed and what didn't
- You're multi-state licensed (compact strongly preferred)
- You believe patient outcomes are often determined by how well information is explained and framed
About Locklab
Locklab is a rapidly growing telehealth platform specializing in evidence-based hair restoration treatment through asynchronous care delivery. Our mission is to provide safe, clinically sound, and patient-centered treatment in an industry frequently affected by misinformation and inconsistent standards.
We combine medical expertise, technology, and high-quality patient communication to improve treatment adherence, patient confidence, and long-term outcomes.
Locklab Provider Group is hiring a contract Registered Nurse as we scale nationally.
What You'll Do
You'll own clinical triage and patient support across the treatment journey.
- Triage clinical issues and escalate appropriately when indicated
- Take inbound calls and make outbound calls when needed
- Assess and route clinical issues to prescribers per protocol; identify urgent symptoms and follow escalation pathways
- Educate patients on hair loss mechanisms, treatment timelines, and realistic expectations
- Handle non-clinical questions (shipping, billing, account)
- Help refine triage protocols and patient communication templates
Requirements
- Active RN license; multi-state/compact strongly preferred
- Telehealth experience; EHR and telehealth platform experience preferred
- Excellent written communication and phone presence
- Comfortable spanning clinical and patient-support work
What Success Looks Like
Patients understand their treatment, hear back quickly and clearly, and satisfaction holds as volume grows.
Engagement & Rate
- Independent contractor (1099) — no benefits; contractor responsible for own taxes and licensure
- Compensation: $40/hour, with the opportunity to earn up to $6,400 per month. This is a flexible 1099 independent contractor role; hours are not guaranteed and will vary based on availability and service needs.
